APPLY TO BE OUR Service Desk Engineer – Microsoft 365 & IT Infrastructure
Job Title: Service Desk Engineer – Microsoft 365 & IT Infrastructure
Location: Jacksonville, FL (In office)
Employment Type: Full-time
Reports To:
Chief Information Officer
Summary:
We are seeking a highly skilled Service Desk Engineer with deep hands-on experience supporting Microsoft 365 (including Exchange Online, SharePoint, Teams, Power Automate), PowerShell scripting, and Google Workspace. The ideal candidate is also well-versed in endpoint management, basic networking, and overall IT security hygiene. You will be responsible for providing Tier 2/3 support, ensuring smooth daily operations across user devices, SaaS platforms, and collaboration tools.
Key Responsibilities:
- Provide end-user support and administration for:
- Microsoft 365 Suite (Exchange Online, SharePoint, Teams, OneDrive)
- Google Workspace (Gmail, Drive, Admin Console)
- Manage and troubleshoot user accounts, mail flow, permissions, and authentication (MFA, SSO).
- Write and maintain PowerShell scripts to automate user provisioning, mailbox configurations, license assignments, etc.
- Perform hardware setup and maintenance for desktops, laptops, peripherals (Windows/Mac environments).
- Deploy and secure endpoints using industry-standard tools (e.g., Intune, Defender, or other EDR solutions).
- Manage patch management for endpoints.
- Troubleshoot network-related issues at the user level (e.g., wireless access points, VPN connectivity, DNS).
- Monitor and respond to tickets in the IT helpdesk system; ensure timely resolution and follow-up.
- Participate in onboarding/offboarding processes, ensuring proper configuration and access.
- Support & Maintain company mobile device plans (cell phones and tablets).
- Serve as the primary point of contact for assisting vendors with the company’s mobile app access, setup, and enrollment support.
- Maintain technical documentation and support guides.
- Manage IT Asset Management (Inventory)
- Provide input on security best practices, patch management, and vulnerability response.
Required Skills & Experience:
- 3+ years of hands-on IT support experience in a Service Desk or IT Operations role
- Strong experience with:
- Microsoft 365 Administration (Exchange Online, Teams, SharePoint)
- PowerShell scripting for automation and configuration tasks
- Google Workspace admin and support
- Solid understanding of endpoint security principles (antivirus, EDR, MFA, compliance policies)
- Working knowledge of networking fundamentals (IP addressing, DHCP, DNS, Wi-Fi access points, firewalls)
- Experience supporting Windows and macOS environments
- Experience with ITIL framework
- Excellent troubleshooting and communication skills
- Strong documentation habits and customer service mindset
Preferred Qualifications:
- Microsoft certifications (e.g., MS-900, SC-900, MD-102, AZ-104)
- CompTIA certifications (A+, Network+, Security+)
- Experience with ticketing systems (e.g., Zendesk, Freshservice, Jira)
- Familiarity with MDM solutions like Intune, Workspace One, or Kandji
- Experience supporting hybrid environments (Azure AD + Google Workspace)
What We Offer:
- Competitive salary and benefits package ($55,000 - $67,000 based on experience)
- Exposure to a modern SaaS-driven IT stack
- Collaborative and growth-focused team culture
- Opportunities for professional development and certification
Need more information? Call (904) 353-1411 today to speak to our team!